Frequently Asked Questions

ShopIQ is a customer intelligence platform for retail shops. It lets you record every sale alongside the customer, then instantly see new versus returning customers, total billed amounts and visit history — all inside one private, secure dashboard.

ShopIQ is built for shop owners, retail businesses and entrepreneurs who want to understand their customers better. It works for single shops and growing businesses that want a simple, private way to track sales and customer loyalty.

Yes, creating a shop account is free. You can register your shop and start recording sales and building your customer dataset immediately.

No. ShopIQ is designed to be simple. You create an account, log in, and record a sale in a few clicks — no training or technical knowledge required.

ShopIQ focuses on privacy and clarity. Every shop owns its own private customer dataset, there is no shared or public database, and the interface is built around the way a real shop works — record a sale, recognise the customer, watch loyalty grow.

Yes. ShopIQ is developed under the umbrella of Famst Agency, a digital agency specialising in web development, custom software, e-commerce, AI automation and SEO.

Open the Create Shop page and register with your owner name, phone number, shop name, address, city, currency, country and timezone. Once your account is active you can log in and start adding sales.

You only need a working phone number and a few basic details about your shop such as its name, city and preferred currency. The sign-up form takes less than a minute to complete.

Open the Log In page, enter the phone number you registered with and your password, then press Log In. You will be taken straight to your shop dashboard.

The Super Admin is the platform operator (Famst Agency). It manages registered shops, approves or blocks accounts and reviews the audit log. Shop owners use their own dashboard and do not need the Super Admin login.

ShopIQ supports registration from major Pakistani cities including Gujrat, Lahore, Sialkot, Karachi, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, Quetta, Hyderabad and Gujranwala. You can choose from a wide range of currencies for your shop.

Open the Add Sale page, enter the customer phone number (and optionally name, gender, age and address), then enter the bill amount and press Add Sale. The customer is saved and matched automatically on repeat visits.

When you record a sale, ShopIQ matches the customer by phone number. Any customer who has visited more than once is automatically tagged as returning, so you can recognise and reward loyal customers.

For each customer you can record their phone number, name, gender, approximate age and address. Every visit stores the bill amount and date, building a complete history for that customer.

Yes. The Customers page includes a search box that lets you find customers by name, phone number, customer ID or address.

Yes. The Export page lets you download your customer dataset in CSV format so you can use it in spreadsheets or other tools whenever you need.

The dashboard shows key numbers for your shop: new customers, returning customers, total billed amounts and total visits. It also highlights your top customers so you can see who matters most to your business.

Yes. Every shop owns its own private customer dataset. Data is never shared between shops and is never sold or made public.

ShopIQ uses password authentication with hashed passwords, CSRF protection on all forms, hardened session cookies and a full audit log that records administrative activity.

No. Each shop has a completely separate dataset. Another shop can never see your customers, visits or sales, and you can never see theirs.

The audit log is a record of important administrative actions such as logins and shop management changes. It helps the platform operator keep ShopIQ secure and accountable.

Famst Agency is a digital agency helping startups, entrepreneurs, small businesses and established organizations with custom web development, software engineering, AI automation and digital marketing solutions.

Famst Agency provides website development, e-commerce development, custom software development, AI solutions and automation, SEO and digital presence management, and developer solutions such as API integration, database design and cloud applications.

ShopIQ is developed under the umbrella of Famst Agency. Famst Agency designed, built and maintains the platform with performance, security and scalability in mind.

It means ShopIQ is created and maintained by Famst Agency. The platform benefits from the same engineering, design and SEO expertise that Famst Agency applies to client projects.

Famst Agency works with startups, small and medium businesses, e-commerce brands, entrepreneurs, service providers, educational institutions, retail businesses, healthcare organizations and manufacturing companies.

Famst Agency is based in Pakistan and serves clients worldwide, delivering solutions for businesses of all sizes.

Visit famstagency.com/contact.php, email email@famstagency.com, or call +923424844392 to discuss your project or request support.

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